Undersharing Is Hurting Your Business

Customers are more informed than ever, and they want to stay that way. If you don't give them the information they are looking for they're likely to just move on to your competitors.

It is essential that businesses leverage both primary and secondary information in order to effectively market their services and products to their customers. Knowing the difference between primary and secondary information can be the key factor in increasing your visibility, gaining customers’ trust, and ultimately succeeding as a business. Let’s dive into the specifics of how to use both types of information to enhance your business’s visibility.

What is Primary Information

Primary information is essentially your first impression. It is the most important piece of data that customers will look for when considering making a purchase from your business. This includes price, your offerings(products, etc), availability of service, customer service contact information, and location. The better you are at providing this primary information upfront, the more likely you are to draw in potential customers’ attention. If this primary information has a positive effect on the customer, then you are more likely to retain those customers after they have made their initial purchase.

Secondary Information

Secondary information helps bolster your company’s overall credibility by providing additional details about your history, and more in-depth information about your company. Secondary info includes coupons/offers (39% say they're important), testimonials/reviews (the second-most important factor for consumers), details about history ("About Us" page), and photos/videos. All of these factors combined can help paint a picture of who you are as a company, what makes you special or unique compared to other companies in the same field, how long you have been around for potential customers to trust you with their purchases, etc.  

Implementing a Well-Rounded Marketing Strategy

Having both primary and secondary information available for potential customers is key in creating an effective marketing strategy so that consumers can make informed decisions about where they spend their time and money. Asking current clients for testimonials or reviews also adds an element of trustworthiness that cannot be understated when trying to persuade new clients into trusting your business.

Using both primary and secondary information together is essential when it comes to marketing your business; without them working in tandem potential customers may not get a full understanding of who you are as a company before deciding whether or not they should trust you. By utilizing both types of data strategically—including offering coupons/offers, highlighting testimonials/reviews, sharing details, like on an "About Us" page, regarding history along with photos/videos—you give potential clients enough evidence for them to make an educated decision about whether or not they should buy from or use services provided by your business. Doing this effectively will increase consumer confidence in doing business with your company and lead to increased success for both parties involved!